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■Before contacting us:
• We accept inquiries by email only. Please understand that we are unable to respond by phone.
• Entering your email address does not guarantee a reply.
• As a general rule, we do not send individual replies to messages submitted through "Feedback & Requests." Thank you for your understanding.
• We do not send individual replies to inquiries about matters already covered in our FAQ articles. Thank you for your understanding.
• Depending on the nature of your inquiry, it may take around 2–3 business days for us to reply. This may vary depending on the volume of inquiries.
• For inquiries about bugs or other issues, we may respond through an in-app announcement instead of an individual reply.
• We are unable to answer inquiries regarding the game's operational policies, detailed specifications, or the status of our response to issues.
• In some cases, our reply may not reach you. Please check your mobile carrier's email settings and make sure you can receive our emails.
• As a general rule, reposting or reusing the contents of our replies is prohibited.
[About Our Customer Harassment Policy]
If we determine that your conduct constitutes customer harassment (such as abusive language, threats, or excessive demands), we may take appropriate measures, including discontinuing support and suspending your account. For details, please review the operating company's "[[Customer Harassment Policy]]".