Depending on the item, it may be granted in a different location. Please check each of the following again:
- "ITEM BOX"
- "PRESENT BOX" and "HISTORY"
- "GEAR LIST"
- "PROFILE"
Please also note that some items, such as "Mission Entry Passes," are granted directly to your account information, so their possession cannot be checked in-app.
If this doesn't resolve the issue, please contact us here.