Purchases, Shop & Items / Unable to Purchase, Purchased Items Not Reflected
- The name of an event reward looks wrong, or the correct name isn't displaying.
- I don't know how to use an item.
- I can't do a Gacha draw.
- Some of my items (bonuses, extras, etc.) haven't arrived.
- I can't receive a specific item, or it hasn't been reflected.
- My Sky Gems aren't in the Present Box.
- I accidentally sold my Gear.
- The app crashed during a Gacha draw and only my Sky Gems decreased.
- I can't find the Exchange even though I'm within the event period.
- The "Exchange" button is grayed out and I can't exchange at the Exchange.
- My tournament reward hasn't been granted even after the due date has passed.
- My Mission isn't completing.
- I haven't received the reward for a completed Mission.
- My charged balance hasn't updated.
- My Sky Gems decreased on their own.
- Please tell me about payment methods on the Browser Version (dedicated site).
- I want to change my payment method.
- Please tell me about payment methods in the App Version.
- I submitted a refund request by mistake.
- I would like to cancel a purchase made by a minor.
- Please tell me about the product details and sales period.
- I purchased an item by mistake.
- My previous Login ID information is still showing on the Browser Version (dedicated site).
- A message is displayed on the item purchase screen and I can't make a purchase.
- I received a receipt for a different amount than what I purchased.
- The purchase button won't respond, or an error occurs when I try to purchase.
- I received a different item than what was listed on the purchase screen.
- My purchased item hasn't been reflected.