Please check the details page for the reward distribution schedule. Please note that granting Titles in particular may take some time after the scheduled date.
Please also check whether your filter and sort settings in “HISTORY" in the Present Box or the item confirmation screen are set appropriately.
If your reward still hasn't been granted after waiting a while past the scheduled date, or if it still hasn't appeared after checking the settings above, please also try the following steps.
- Turn off animations in the in-app Settings menu
- Use "Clear Cache" on the app's title page
- Restart your device
※ After restarting, please wait about 10–20 minutes before launching the app.
- Launch the app in an environment with a stable connection
※ Please avoid situations where connection speed may be limited, such as while moving or in crowded areas.
※ If you're using Wi-Fi, please check whether switching to a different Wi-Fi network improves the issue.
- Close any other running apps or browsers
- Reinstall the app
※ If you do this, please be sure to complete the following steps before deleting the app.
Steps:
- Go to [MENU] > [DATA TRANSFER SETUP] and set a password.
- Make a note of the "Login ID" shown on that screen, along with the "Password" you set.
If this doesn't resolve the issue, please contact us here.