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My purchased item hasn't been reflected.

Updated

If your purchased item hasn't been reflected, please try restarting your device.
It may also take some time for the item to appear.
If it still hasn't appeared after restarting and waiting a while, please follow the steps below for your device's OS.

If You're Using an iOS Device

Please contact your store's support desk directly to restore your purchased items.

If You're Using an Android Device

Please try the following: restart your device, and clear the Play Store's cache and data.

  1. Open your device's Settings app
  2. Tap [Apps & notifications] > [See all apps]
  3. Scroll down and tap [Google Play Store]
  4. Tap [Storage] > [Clear cache]
  5. Then tap [Clear data]
  6. Open the Play Store again and try downloading it once more

If this doesn't resolve the issue, please contact us here.