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Sky Dragon Support
Purchases, Shop & Items / Unable to Purchase, Purchased Items Not Reflected
Purchases, Shop & Items / Unable to Purchase, Purchased Items Not Reflected

Articles in this section

The name of an event reward looks wrong, or the correct name isn't displaying.
I don't know how to use an item.
I can't do a Gacha draw.
Some of my items (bonuses, extras, etc.) haven't arrived.
I can't receive a specific item, or it hasn't been reflected.
My Sky Gems aren't in the Present Box.
I accidentally sold my Gear.
The app crashed during a Gacha draw and only my Sky Gems decreased.
I can't find the Exchange even though I'm within the event period.
The "Exchange" button is grayed out and I can't exchange at the Exchange.

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I submitted a refund request by mistake.

September 01, 2026 10:58 Updated

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