Please try the following steps.
- Tap "Refresh" in the top-left of the app screen
- Turn off animations in the in-app Settings menu
- Use "Clear Cache" on the app's title page
- Restart your device
\* After restarting, please wait about 10–20 minutes before launching the app.
- Launch the app in an environment with a stable connection
\* Please avoid situations where connection speed may be limited, such as while moving or in crowded areas.
\* If you're using Wi-Fi, please check whether switching to a different Wi-Fi network improves the issue.
- Close any other running apps or browsers
- Reinstall the app
\*If you try to reinstall the App, please be sure to complete the following steps before deleting the app.
Steps:
- Go to [MENU] > [DATA TRANSFER SETUP] and set a password.
- Make a note of the "Login ID" shown on that screen, along with the "Password" you set.
If this doesn't resolve the issue, please contact us here.